Can You Hear Me Now? 
A Blog Post from Dan Beres

One of the biggest obstacles many dealership service departments encounter is contacting and communicating with their customers. This is not only a problem with recall customers, but with all service customers in general. And failure to communicate can easily cost your dealership service revenue through declined recommendations.  A recent survey by J.D. Power finds that modern service customers prefer digital communications over analog. If they do not recognize your number, today’s consumers just don’t answer their phones. However, relevant text messages are viewed and...read the full blog post here

The Sales-to-Service Handoff Can Translate to Serious Revenue & Loyal Customers
A Blog Post from Christopher Miller

Hidden profit opportunities exist throughout most dealerships. Whether those opportunities present themselves through service customers migrating to sales or sales customers that become service customers, all can lead to increased revenue and building relationships with your customers. Many dealers, however, don’t incentivize those handoffs, so these episodes become missed opportunities...read the full blog post here
 

Recent Recall News Highlights

• Mazda Recalls 2016-18 Vehicles for Windshield Wiper Failure

• Honda Recalls 2014-2019 Acura MDX and MDX Sport Hybrid Vehicles for Taillight Issues

• Volvo Recalls 2018-19 XC60 and S90 Vehicles for Front Seat Defect

• Volkswagen Recalls Golf Sportwagen, Jetta, Golf and Tiguan for Rear Coil Springs Issue

• Volkswagen Recalls 2019 Jetta Vehicles with Faulty Airbags

• Porshe Recalls 14,000 Vehicles for Faulty Instrument Display March 28, 2019

• GM Recalls 2016-18 Cadillac CTS & ATS, Chevy Camaro and Corvette for Power Steering Issue

see all Recent Recall News