Recall Masters Tops the List of Fastest Growing Companies in Orange County 
In its Annual Book of Lists, the Orange County Business Journal Places the Crown on Recall Masters in Small Business Category

The astronomic increase in recalls has left the automotive industry reeling, yet opened the door for innovation from Southern California-based Recall Masers.  The OCBJ took notice, placing the technology and communications company at the top of its list of fastest-growing, privately-held small companies.  The feature article describes the rise to prominence and highlights the evolution of data and technology in the auto industry.  

read the full OCBJ here
 

Hello, is It Me You're Looking For?
A Blog Post from Christopher Miller

I frequently write about how, in my opinion, dealerships would be wise to expand their thinking and change attitudes towards recall customers … and not just recall customers, but all customers. The customer experience is key to building customer loyalty, increasing referrals and securing repeat business. It is also one of a dealership’s most important differentiators. But does that then mean you have to cater to every single customer, every single time? For those of you that shape the “customer culture” for the organization, should you always yield to those customers that push boundaries and argue just to get something...

read the full blog post here

Recent Recall News Highlights

• Recall Has 2018 Bentley Mulsanne Owners Looking Over Their Shoulder

• Honda Recalls 793 Acura NSX Vehicles for Brake Light Malfunction

• 2019 Infiniti QX50: Recall Alert

• 2018-2019 Mitsubishi Outlander: Recall Alert

• 59,000 Mitsubishi SUVs: Recall Alert

• GM Recalls over One Million 2015 Vehicles Due to Faulty Steering Assist

• Over 1,600 2019 Infiniti vehicles recalled by Nissan for faulty air bag modules

see all Recent Recall News