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The Art of Turning Complaints into New Customers
A Blog Post from Christopher Miller
The auto industry
is hyper-competitive. Consumers have countless choices for buying
and servicing their vehicles; from competing franchise dealerships
to independent service centers. It is thus important to do the best
to not only keep your customers happy, but also to continuously
improve the customer experience to earn loyalty, referral business
through word-of-mouth and online reviews, and to increase retention.
Listening to customer feedback, then using that to make changes and
improve your...
read the full blog post here
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