Multi-touch consumer engagement combines Recall Masters’ First Class direct mail and email with dealer telephone outreach to enable automakers and dealers to achieve response rates up to five times greater than direct mail alone

NHTSA and OEM compliant direct mail recall reminders feature a unique Recall Locator short code and are delivered on top of each vehicle owner’s mail stack, specifying vehicle and safety recall details, the recall repair remedy, how to schedule a dealer appointment and OEM customer service information

Vehicle owner phone numbers are provided to dealers, as available, to allow them to remind vehicle owners to schedule recall service appointments

An exclusive toll free number forwards consumers to the dealership’s phone number and records and tracks inbound calls for helpful performance monitoring and reporting

Order, view and track Recall Reminder campaigns and consumer response online using our secure web site, including complete recall details and reports