Lexus Dealer 20 Group - Recall Masters

Lock in Repeat Servicing with Recall and Retention Solutions!

What does it take to truly impress consumers and reverse customer defection at your store? That’s what the team at Recall Masters has been solving for almost a decade, beginning with our industry-defining recall management process where we are able to locate 2nd, 3rd and 4th generation owners that the OEMs can’t find. This segment represents about 300% more VINs!

Recalls give your store a unique opportunity to reintroduce a heightened level of servicing experience that can only happen at a franchise dealership – a recall repair. While our end-to-end solution brings lost/lapsed customers and prospects back into the store before they defect, ongoing service retention requires the types of incentives that really get the attention of consumers. That’s where our R+ solution delivers! R+ layers high-engagement retention solutions on top of a recall effort that truly differentiates your store from other competitors and aftermarket service providers.

The goal for dealerships is to boost service retention and customer pay (CP) revenue from out-of-warranty owners who have already defected or are about to. Fight off defection with turnkey, targeted communications that win back consumers with a customizable offer that truly engages.

100% Turnkey + ROI Guarantee = Service Retention and CP Driver!

Most dealerships agree that retention takes center stage for 2024, but few actually know what to do about it. Your team is stretched and an initiative this important requires the right partner. Problem solved! RM takes on all the heavy lifting – completely turnkey, we’ll coordinate all the data, communications and contact center.

Multi-channel, multi-touchpoint communication solution that drives responses from new, lost and lapsed customers.
TCPA-compliant solutions that adhere to federal and state consumer privacy laws – we indemnify ALL dealer clients.
Our US-based, live-agent contact center retrieves all consumer inquiries and even schedules appointments – English and Spanish.

R+ retention solutions can also be used to attract vehicle owners without an open recall to support sales, service and/or parts promotions.
R+ is customized for your offer and personalized to the consumer – a high-quality, embossed gift card is mailed first class and ready to impress.
Need phone support for other areas of your store? CallCapture Minutes included to pick up some or all calls, overflow or after-hours support.
$5 to 1 ROI guaranteed – we hit your goal or you don’t pay.
Includes a Recall Department Webpage to capture website leads from consumers checking their VIN for an open recall.

Effective Retention Solutions Built into R+ Premium!

First class 5”×7” enveloped mailer with gift card
Four (4) emails: Announcement email followed up with 3 emails over a 90-day period
All R+ inbound consumer inquiries are routed to our contact center and retrieved with dealer-branded greeting
ROI reporting (DMS access required)
One transaction per card, set terms and conditions
In-store cards for in-person handout are available
Also includes FREE phone support minutes from CallCapture
New or returning clients may be required to pay “Setup Fee”
All dealer amenities and offers are customizable
Target by specific models, model year, VIN, etc. – hit your target!

The R+ card campaign cadence hits the consumer at key intervals, driving high response rates over the full campaign period.

A Recall Department Webpage with lead capture allows you to provide recall check right on your website. Use your BDC to pursue captured leads where the vehicle has an open recall.
Default card amount of $50, but the amount is up to you. You decide how big your gift will be!
R+ Premium includes RM’s exclusive ROI Guarantee. If this program does not deliver on this projected revenue after the first 90 days, all billing will be suspended until we hit the target!

FREE Minutes with Every R+ Premium Tier

Never Miss a Call with CallCapture!

We take either: All calls, overflow calls and/or after-hours calls.
We book appointments directly into your store’s scheduling platform (TimeHighway, Xtime, DealerFX, etc.).
We confirm and update customer contact information.
We do an instant RecallCheck™ for every caller – and book those appointments based on your business rules and parts availability.
We provide detailed, online reporting so you can see (and hear) the
results of the calls we handle.
Free minutes included with every R+ package. Additional 125-minute overage bundles are available for purchase. All unused minutes rollover to the next month.

Put the Power of R+ Premium to Work for Your Dealership

The power of R+ Premium is ready to work for your store. It all begins with you reaching out to our team using this form or by emailing sales@recallmasters.com . From there, we will invite you to review RM solutions. Let us show you what’s possible. Complete the adjacent form and we’ll be happy to share with you all the program specifics, pricing and historical results. Thank you for your inquiry.