Job Title: Client Services Representative, Laguna Hills

Location: Laguna Hills, CA (view on GoogleMaps)
Click to Apply

.

About Recall Masters:

Recall Masters, the leading provider of automotive recall information, services, and vehicle owner communications since 2015, is dedicated to making roadways safer by accelerating the repair of recalled vehicles. Our innovative solutions, trusted industry reputation, and commitment to customer satisfaction have positioned us as the go-to partner in the automotive recall space.

.

Position Overview:

As a Client Services Representative, you will play a key role in supporting the onboarding of new and existing clients, as well as assisting RM’s internal and field teams at our office in Laguna Hills, CA. You’ll be backed by our strong industry presence, sophisticated data, and a comprehensive suite of communication tools to help you succeed.

The ideal candidate will thrive in a collaborative environment, working closely with both internal teams and external clients. You should be adept at managing multiple projects simultaneously and supporting sales and support initiatives, ensuring a seamless client experience throughout.

.

Primary Responsibilities:

As a Client Services Representative, you will be responsible for managing key deliverables such as onboarding, reporting, quality checks, and confirmation on all deliverables. In addition, key responsibilities include:

  • Assist with onboarding of new clients, including outstanding approvals.
  • Follow up on any open items to completion for billable status.
  • Quality check files for all outgoing deliverables.
  • Increased communications with team members regarding status and client concerns.
  • Work closely with management to provide feedback on the volume and quality of opportunities/deliverables.
  • Collaborate with Product and Marketing teams to relay client and prospective buyer feedback. Provide actionable insights to enhance materials and improve the overall client experience.

.

 

Additional Duties/Responsibilities:

  • Make recommendations to improve internal/external processes and systems.
  • Work closely with management to provide feedback on the volume and quality of opportunities.
  • Responsible for taking detailed minutes during all meetings and uploading them for record-keeping into Confluence.

.

 

Minimum Qualifications:

  • Automotive/OEM experience is preferred, and fixed-ops experience is a plus.
  • Proven track record of consistently identifying areas for improvement and driving continuous enhancements.
  • Must be proficient in using CRM systems (Salesforce) to generate and manage detailed reports for the executive team.
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
  • Ability to multitask, prioritize, manage time effectively, and work well under pressure.
  • Self-starter, adaptable to the constant change in a fast-paced environment.
  • Team player with the ability to gain buy-in and execute cross-functionally between multiple departments.
  • Positive, proactive attitude with a solutions-oriented mindset.
  • Detail-oriented with strong organizational skills.

.

 

Preferred Qualifications:

  • Industry knowledge preferred.
  • High school diploma and some college.

.

 

Salary and Benefits:

  • Competitive salary based on experience + variable compensation
  • Comprehensive benefits package, including life, health, dental, and vision insurance
  • Generous paid time off and holidays
  • Professional development opportunities
  • Wellness programs and team-building events

.

 

Location: Laguna Hills, CA

Job Type: On-site

.

 

Other Requirements:

This role leverages a flex-schedule that may involve nontraditional working hours. Must be able to work from the Recall Masters office or remotely from a home office, depending on the candidate’s skills and experience. This position is eligible to US citizens physically residing in the US, any offer of employment is contingent upon background, drug screen, and reference checks.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Recall Masters is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.

Apply Here

© 2024 Recall Masters, Inc. All rights reserved. Terms & Conditions | Privacy Policy