Automakers - Recall Masters

We’re Ready to Help! Connect directly with Jennifer Breza at 833.590.1461.

Protect Your Brand by Helping Your Dealerships Reach Consumers

Automakers can protect their brand and strengthen the trust consumers have in their vehicles by helping factory-authorized dealers reach consumers who may be faced with a recall. Most of these recalled vehicles are no longer in the hands of the original owner, making it nearly impossible to reach their owners and for dealerships to make the necessary repairs. Recall Masters locates these unsafe vehicles, delivers multiple messages across a multi-channel communication campaign, centralizes dealer-customized Call Center Services and walks customers through recall details. We’ll even schedule the service appointment at a local dealership. OEMs can help dealers establish or renew relationships with vehicle owners. increase service revenue, ignite new sales opportunities and develop customers for life. While your brand is global, the customer experience and recall management are local. Let Recall Masters show you what we’re doing to protect the biggest brands in the automotive industry from the recall crisis.

Safeguard Consumers & Protect Your Brand

In 2018 survey of consumer sentiment on vehicle recalls, we learned that 21.1% of them view recalls as an innate part of the manufacturing process. In fact, 49.3% of them described vehicle recalls as an effort to promote consumer safety. So, for the most part, recalls are not the public relations nightmare most industry analysts predicted. However, if the effort to repair vehicles and notify owners of defects falls short, consumers are also quick to turn on your brand. The truth is, your brand’s integrity is in the hands of local dealerships. What is your factory doing to help these local dealers connect with vehicle owners? We’re already working with dealerships spanning just about every brand, but we need your participation. At Recall Masters, we’d like to show you what’s been working at the local level.

Customize Your Factory’s Comprehensive Recall Solution

Best-In-Class Data

We’ll find those second, third, forth and beyond vehicle owners, as well as owners who have recently relocated. You can also set the radius around your franchise dealerships to protect their PMA. We can even find recalled vehicles sitting on other dealer lots. There are so many ways to obtain the data you need.

Communications Services

We’ll orchestrate a compelling multi-channel, multi-touchpoint communications campaign that gets those recalled vehicles in for service. Components include a federally-compliant, first-class direct mail piece, SMS texts, inbound/outbound telephony and email campaigns. It’s all about results.

Contact Center Services

We’re ready to connect vehicle owners with authorized service centers, using our centralized Contact Center. Our skilled and courteous agents have all the data, technology and communications in place to resolve consumer inquiries and set service appointments with a single point of contact.

Point of Sale Solutions

Use every opportunity to remind consumers that your brand’s commitment to safety comes first. From vehicle branding to showroom/service banners, let shoppers know that their relationship with your brand comes with a Recall Free Guarantee. Recall leadership starts with you.

Factory Programs for Your Dealerships

We’ve worked closely with several OEMs to tailor recall programs that address unique needs. This is your factory recall program, so you can unleash our full suite of products to work for your franchise dealerships, pick just what resolves your factory goals or work in tandem to unveil a blended program. The point is, there’s no time like now to get started on a recall program that meets local and national brand needs!

Sample OEM/Dealer Co-op Recall Program

OEM-branded USPS First-Class direct mail recall reminder
OEM compliant dealer VIN assignment based on customer visits to dealer in the last six months; Exclusive assignment of all other VINs by zip code
Recall Masters Academy helps dealers establish best practices for service, sales, parts and BDS personnel. While Recall Masters builds and manages a dealership’s virtual Recall Department, we realize that the dealership staff is on the front line.
Toll free dedicated phone number with call recording and tracking
Recall Summary Report
Vehicle Owner Report
MarketSMART Report
Recall Lookup
- Batch Upload checks all VINs in inventory
- Real-time API allows consumers to check their vehicle for recalls via the dealer’s web site
Technical action direct mail reminders
Online consolidated dealer monthly invoice and payment

Consumer Online Recall Lookup and Dealer Referral

Recall Lookup allows consumers to check their vehicle for recalls online
Recommend vehicle repair from local dealer by zip code
Send dealer consumer recall service appointment lead

What Makes Us #1

Recall & Vehicle Owner Intelligence

Our technology and knowledgebase make us #1. Trusted by the largest dealer groups and OEMs, our platform analyzes data from more than 50 sources to target strategic recall opportunities. Superior data enables dealerships to service more customers better and faster and upsell more services and vehicle sales.

Innovative Technology

From a Call Center Hotline team that fields consumer inquiries and schedules service appointments to a Recall Department webpage that captures leads, our many innovative solutions are integrated into a dealership’s existing processes in order to empower staff and keep consumers connected to the dealership.

Multi-Channel Communications Services

Our ground-breaking, multi-channel communications services drive traffic to the dealership. You set the parameters for which zip codes. Target 2-3X more recalls than previously realized by locating current/secondary owners. Put OEM and NHTSA-compliant communications to work, boosting recall compliance rates.

High-Engagement Retention Solutions

The data shows that if consumers service with you, there’s a 74% chance they’ll buy their next vehicle from you. But your retention effort requires a real boost – it needs to convince consumers to take action. With R+ Premium, RM engages consumers through recalls, then retains new and existing customers through our proprietary retention solutions.

Find Out How to Protect Your Brand & Win Consumer Trust!

Jennifer Breza
V.P. of National Accounts
833.590.1461
jbreza@recallmasters.com

Jennifer oversees OEM relationships and can share with you the opportunity for factories and dealerships in one particular market or for a national initiative. It all begins with you reaching out to her using this form. From there, Jennifer will invite you to review data for those markets you specify. Time is of the essence, as consumers are looking for an authorized service center to address their recall. Thank you for your inquiry.